General Knowledge and FAQs

Lockboxes

• How to Order More Lockboxes, Order a Replacement, or Return a Lockbox
• Assigning a Device to a Property
• Video: Assigning a Lockbox to a Property
• How to Generate Unlock/Unshackle Codes
• Lockbox Troubleshooting Tips and Tricks

Properties

• Adding a Property Listing to Rently
• Video: Adding a New Property
• Auto Sync: Features and Settings

Marketing and Listing Syndication

• Sharing Your Rently Listings with Renters
• Rently's Syndication Partners
• Prospects: Leads and Inquiries
• Why isn't my property being listed/posted on...?
• What phone number is displayed on my listings?
• Adding a Video to Your Rently Property Listing

Managing your Rently Account

• Company Settings and Notifications
• Video: How Can I Get Notification Emails?
• How Can I Update my Credit Card on File?
• Adding Appointments to Your Calendar

Managing Access

• New Visitor - Direct Code and Open House Option for Renter Access
• Safe Mode: Enabling and Approving Renters
• Video: How to Enable Safe Mode
• Adding and Editing Agents' Access to Rently
• Video: Adding or Removing a Leasing Agent
• Setting Up Vendor Access

Other Questions

• What are the various property statuses?
• Who can access a Rently lockbox?
• Reasons a Renter May Not be Able to Get an Access Code

Getting Help

• VIDEO: How do renters get lockbox codes?
• How can renters get help?

Billing and Invoices

• Rently Pricing
• How do I cancel my Rently service?