Troubleshooting Staff Codes
In the event that a staff code is not functioning, this is how to troubleshoot.
Step 1: In the left hand navigation bar click on "Assets"
The "Assets" page will open.
Step 2: Locate the asset that is connected to the Staff code that is not functioning. You can click anywhere on the Asset summary to open the Asset detail page.
The Asset detail page will display.
Step 3: Click on the "Codes/Fobs" box.
Once the Codes menu pops up identify the staff code that is not functioning. Generally the key icon will display red.
Note: Green keys means the code is successfully connected.
Step 4: Look at the column called "Type". See below for descriptions of the different types of staff codes, as this will be key to troubleshooting.
|Property Unit Code||Only sets on a specific asset.|
|Invitation||For residents of the asset|
For Vacation Rentals Only
Once the Type has been identified, reference the following for troubleshooting.
- If the key icon is red, and the Type is "Daily Repeating, or "A Specific Period", then no further action required.
- If the Type is "Vacancy Code", and the key is red, no further action may be required if the asset is Occupied.
To validate if the asset is Occupied, first close the codes box menu, then reference the "Residents" box on the asset detail page.
If the asset displays as Vacant in the Resident box, then re-open the Codes/Fob box.
Click on the orange refresh icon in the row of the code that is not connected. This will attempt to refresh the Code connection.
Note: Once you click the refresh icon, close the menu, then re-open the Codes/Fobs box to see if the code is attempting to refresh.
A gray key means the code attempting to set.
If your key turns green then your issue has been resolved.
If your key turns red again, contact Customer support to perform a soft reboot.
If you need any additional assistance, please contact Rently support at 888-340-6340.