How to Fix a Door Jammed Error

How to fix a lock jammed error.

While monitoring locks in the portal if you see the following error stating that your lock is jammed, this article shows how to correct it.

There are 3 scenarios that could cause a lock to jam: 

1. The strike place is out of alignment.
2. The bore hole in the door frame is not deep enough for the deadbolt to extend into.
3. The lock may need to be calibrated

How to fix each scenario:

  1.  Strike Plate - verify alignment:

• • Ensure the deadbolt can clearly pass through the strike plate without any obstruction 
    • Open the door and put the deadbolt in the unlocked position.
    • From the software lock the door then unlock the door.
  • If an obstruction is observed:
    • Remove strike plate, re-align and test again.

Note: If you software/app test the lock to ensure jam error is resolved.

  2.  Bore Hole - Verify depth

• • With the door open, lock the deadbolt.
  • Measure the length of the extended deadbolt (strike plate to extended end).
  • Now measure the depth of the bore hole.
    • Note: the bore hole should be slightly deeper than the fully extended deadbolt.
  • If bore hole is determined to not be deep enough, use a spade bit and drill to deepen the bore hole. 
  • Once corrected, verify manually and through software/app the jam error has resolved. 

  3. Calibration 

• • Please see articles on how to calibrate a lock.
    • Kwikset Calibration
    • Yale Calibration
  • Once calibrated verify through software/app that the jam error has been resolved.

If further assistance is required contact Rently Support 855.258.8144.