How to Fix a Door Jammed Error

How to fix a lock jammed error.

While monitoring locks in the portal, if you see the following error stating that your lock is jammed, this article shows how to correct it.

Three scenarios could cause a lock to jam: 

1. The strike plate is out of alignment.
2. The borehole in the door frame is not deep enough for the deadbolt to extend into.
3. The lock may need to be calibrated.

How to fix each scenario:

  1. Strike Plate - verify alignment:

• • Ensure the deadbolt can pass through the strike plate without any obstruction. 
    • Open the door and put the deadbolt in the unlocked position.
    • From the software lock, the door then unlock the door.
  • If an obstruction is observed:
    • Remove the strike plate, re-align and test again.

Note: If you use the software/app to test the lock, ensure the jam error is resolved.

  2. Bore Hole - Verify depth

• • With the door open, lock the deadbolt.
  • Measure the length of the extended deadbolt (strike plate to extended end).
  • Now measure the depth of the borehole.
    • Note: the borehole should be slightly deeper than the fully extended deadbolt.
  • If the borehole is determined not to be deep enough, use a spade bit and drill to deepen the borehole. 
  • Once corrected, verify manually, and through software/app, the jam error has been resolved. 

  3. Calibration 

• • Please see articles on how to calibrate a lock.
    • Kwikset Calibration
    • Yale Calibration
  • Once calibrated, verify through software/app that the jam error has been resolved.

If you need any additional assistance, please contact Rently support at 888-340-6340.