General Hub Troubleshooting
You may need to troubleshoot the hub if:
- Hub is plugged in, but has no lights.
- Hub is plugged in, but has a flashing red light.
- Hub is plugged in with power, but unable to control devices.
Light Signals Reference Key:
Use the key below to determine the status of the hub and then proceed with the appropriate article.
Locate the very small light indicator at the base of an antenna on the hub.
- Solid blue - Hub online
- Solid Red - No Signal
- Blinking Red - Signal interruption/Signal loss
Hub is plugged in and has power, but isn't controlling devices:
Hub could be too far away from lock. Z-wave has a typical range of 30 feet if there is an unobstructed line of sight, however walls, tile and other surfaces could impede Z-wave reception.
Hub is plugged in but has no light:
Unplug the hub
Troubleshoot the power outlet by plugging in another device, (e.g. cell phone charger) to confirm that the outlet has power.
- Disconnect the power source from the hub, wait 10 seconds. Connect the power source back into the hub.
- Now plug the hub back into the outlet.
Indicator light is blinking red:
There are 6 scenarios why the hub may be blinking red, the following list of options should be completed in troubleshot in sequence until the light is blue.
Option 1: Hub may still be in process to boot. Wait 5 minutes to see if the light turns solid blue.
Option 2: Hub could be updating firmware. Allow hub to update firmware (5-10 minutes).
Option 3: If the issue persists, this could be due to poor cellular reception. Plug hub into another location closer to a door or window. Give the hub 2-3 minutes to see if the indicator light turns blue.
Option 4: With the hub plugged in perform a reboot. Refer to this article on Hub-Rebooting.
Option 5: Unplug the hub, take it outside and give it up to 5 minutes to see if the light turns solid blue indicating it has found a signal.
Option 6: If another hub is available, test to see if a signal connects to determine if the other hub is defective. If the light continues flashing red on both hubs, it is a signal issue. Contact the property manager to see if Verizon hub is wanted or if a lockbox should be installed instead.
If the light turns solid blue keep this hub plugged in all devices will need to be paired to the new hub.
If you need any additional assistance, please contact Rently support at 888-340-6340.