Overview: This article will show you how to generate codes for unlocking the key cage, unshackling & resetting the Lockbox. It will also show you how to add a Lockbox to a property. Once you receive your Lockboxes you will need to test them out and get a feel for how they will operate in the field.
Note: The unlock and unshackling codes are only good for an hour. Leave the Lockbox shackled until attaching it to a Property so the Lockbox and shackle aren't separated.
Important: You must press the Enter button on the Lockbox keypad first and ensure that the buttons beep when you press them.
Note: Click here for the video instructions.
Assigning a Lockbox from the Devices Page:
Step 1: In the left sidebar, click "Devices" under the Self Showing dropdown.
The screen will refresh, and the Devices page will display.
Step 2: Select the lock type in the dropdown menu.
Step 3: Find the Lockbox you wish to assign to the property. Click "Assign."
The Assign Device menu will appear.
Step 4: Type the address in the search box.
Step 5: Select the address from the list below the search box. The address will automatically populate in the Linked Address section.
Step 6: Enter the access instructions in the text box under Access Instruction.
Step 7: Click "Save."
Assigning a Lockbox from the All Properties page
Step 1: Click "All Properties" under the Properties dropdown in the left sidebar.
A list of Properties will display.
Step 2: Select the Property to which the Lockbox needs to be assigned.
Step 3: A menu will appear on the right. Scroll down & click "Assign a Device."
The Assign a Device menu will appear & the Rently Locks tab will automatically display.
Step 4: Search for the Lockbox by entering the serial number in the search box.
Step 5: Select the Lockbox.
Step 6: Enter the access instructions in the text box below the Access Instructions section.
Step 7: Click "Save."
Note: Unshackle codes can be generated from the All Properties or Devices pages of Rently Tour Manager (SF). Codes can also be generated within the Rently Tour Manager (SF) app in the field or on the go. Click here to view the video instructions.
Generating a Code From the Devices Page
Step 1: In the left sidebar, click "Devices" under the Devices dropdown.
The screen will refresh, and the Devices page will display.
Step 2: Select the lock type in the dropdown menu.
Step 3: Find the Lockbox and click Unshackle.
Step 4: A pop-up will appear. Enter the code in the Lockbox and click "Ok."
Generating a Code From the All Properties Page:
Step 1: Click "All Properties" under the Properties dropdown in the left sidebar.
A list of Properties will display.
Step 2: Select the Property to which the Lockbox is attached.
Step 3: A menu will appear on the right. Scroll down & click "Unshackle."
Step 4: An unshackle code will appear in a pop-up. Enter the code in the Lockbox and click "Ok."
Note: Unlock codes can be generated from the All Properties or Devices pages of Rently Tour Manager (SF). Codes can also be generated within the Rently Tour Manager (SF) app in the field or on the go.
Click here to view the video instructions.
Generating a Code from the Devices Page
Step 1: In the left sidebar, under the Self Showing dropdown, click "Devices."
The Devices page will display.
Step 2: Select the lock type in the dropdown menu.
Step 3: Find the Lockbox and click Unlock.
Step 4: A pop-up will appear with the code. Enter the code in the Lockbox and click "Ok."
Generating a Code From the Self-Showing Menu
Step 1: Click "All Properties" under the Properties dropdown in the left sidebar.
A list of Properties will display.
Step 2: Select the Property to which the Lockbox is attached.
Step 3: A menu will appear. Scroll down and click "Unlock."
Step 4: A pop-up will appear with the code. Enter the code in the Lockbox and click "Ok."
Note: Click here for the video instructions.
Resetting a Lockbox from the Devices Page:
Step 1: In the left sidebar, under the Self Showing dropdown, click "Devices."
The Devices page will display.
Step 2: Select the lock type in the dropdown menu.
Step 3: Select the Lockbox to be reset.
Step 4: The Lockbox menu will appear on the right side of the page. Click "Reset Lock."
The Reset Lock menu will appear.
Step 5: Instead of logging in to the Lockbox, press: ENT + FUNC + FUNC + numerical code + ENT.
Note: The MESSAGE light will illuminate if the correct code is entered and the numerical code will appear on the Reset Lock menu. See the example below:
Step 6: Wait for the MESSAGE light to illuminate. Press numerical code + ENT.
Note: If the MESSAGE light doesn't illuminate or the Lockbox doesn't emit a triple beep, please call Rently at 888-340-6340. The numerical code will appear on the Reset Lock menu. See the example below:
Step 7: Click "Ok."
Step 1: Click "All Properties" under the Properties dropdown in the left sidebar.
A list of Properties will display.
Step 2: Select the Property to which the Lockbox is attached.
Step 3: A menu will appear. Scroll down and click "Reset Lock."
The Reset Lock menu will appear.
Step 4: Instead of logging in to the Lockbox, press: ENT + FUNC + FUNC + numerical code + ENT.
Note: The MESSAGE light will illuminate if the correct code is entered and the numerical code will appear on the Reset Lock menu. See the example below:
Step 5: Wait for the MESSAGE light to illuminate. Press numerical code + ENT.
Note: If the MESSAGE light doesn't illuminate or the Lockbox doesn't emit a triple beep, please call Rently at 888-340-6340. The numerical code will appear on the Reset Lock menu. See the example below:
Step 6: Click "Ok."
Click here for Lockbox Troubleshooting Tips and Tricks.
Congratulations! You can now successfully generate unlock, unshackle & reset codes in Rently Tour Manager (SF)! Great work!
If you need any additional assistance, please contact Rently support at 888-340-6340.
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