Setting Up Vendor Access

What is Vendor Access?

Rently allows special access to be set up for your trusted business partners that may need regular access to a property via a Rently lockbox. Rently will use the vendor's cell phone number to identify and associate them with the Vendor Record.

Vendor access can also generate notifications sent to your team and be logged in your Activity Log for you to monitor.

How to Add a Vendor:

Step 1: Navigate to the Vendors page of Rently

Step 2: Click the +Add Vendor button

Step 3: Input the vendor information

The "Name" can be either an individual's name or a group name (i.e. Cleaning Crew, MLS Agent)

Choosing "Yes" for the Realtor question will ask the vendor to record their name and purpose of visit.

Step 4: Click "Next"

Step 5: Provide your vendor with the Vendor Access Instructions

You vendor will need the access instructions to gain access. The instructions will always be in the following format:

1. Locate the serial number on the lockbox at the property.
2. Dial to [phone]
3. Enter Phone Verification PIN # (You only need to do this once per mobile phone.)
4. Enter lockbox serial and press # 
5. Follow voice instruction to unlock box.
6. Return key and close box when you are done.

Rently also includes two useful buttons to help send instructions to your vendors via email or text message.

Once you add the vendor, you can edit their lockbox permissions. You can also see detailed vendor information by clicking the Edit button.

 Note: Some property managers will set themselves up as a Vendor to have an additional way to access their lockboxes. Try it out!