Door / Window Contact and Motion Sensor Troubleshooting

Door / Window Contact and Motion Sensor Troubleshooting

Sensors may have the following errors: 

1. Device is not communicating with the software.
2. Sensors are not communicating with the hub.
3. Batteries have died.

Note: Someone will need to be onsite to resolve any of these issues.

1. Device is not communicating with the software.

If the portal is displaying an inaccurate status of the sensor (Open when door is closed, motion when there is no motion). Reboot the device, directions below:

• Start by removing the sensor from installed area.
• Remove the cover of the sensor.
• Once cover is removed, remove the battery.
• Leave the battery out for 10 seconds.
• Replace the battery.
• Replace the sensor back to its mounted position.
• Refresh software/app to see if issue has resolved.

 

2. Sensors are not communicating with the hub. 

Open the appropriate device article:

• Add/Remove Oaks Door/Window Sensors.
• Add/Remove Oaks Motion Sensors.

3. Batteries have died: 

• Door/Window sensor 
  • Take down the sensor from where it is mounted.
  • On the thickest sensor remove the cover by pushing in the tab while pulling away the cover.
  • Remove the old battery.
  • Replace with new CR2 battery.
  • Replace the cover of the sensor by pushing the top back onto the bottom until it clicks.
  • Remount back in original position.
• Motion Sensor
  • Remove sensor from its mount.
  • Use 2 hands, placed on the bottom and the top of the sensor and twist apart to remove the cover.
  • Remove the old battery.
  • Replace with new CR123A battery.
  • Replace the cover of the sensor by twisting back on.
  • Place sensor back in mount.

If you are still having issues with the sensors please contact Rently Support at 855.248.8144.