Self-Tour FAQs

What is the difference between Single Unit and Multi Unit tour type?

Single Unit assigns a lockbox or lock device to a specific unit. This means that renters will only be able to see that one unit or floorplan during a single tour. With Single Unit you have the option to place the lockbox outside the community or on the actual unit itself. 

To place the lockbox outside the community to provide community access, you will want to choose Community Access Type = Lockbox and Unit Access Type = Common Area Lockbox. This means the lockbox is outside the community to provide access tools for the main community access point, as well as the unit that lockbox is assigned to. The Community Access Instructions will guide renters to where this lockbox is located outside.

To place the lockbox on the specific unit, you will want to choose Community Access Type = None or Code and Unit Access Type = Unit Lock. This means there is direct access into the community (whether walk-in or code) and the renter can directly get to the unit, where the lockbox or lock device will be. The Community Access Instructions will guide renters to the main access point or intercom for code entry, if applicable.

 

Multi Unit assigns lockboxes to the community itself. Each lockbox corresponds to a potential tour that can happen at the same time, and holds the access tools for any unit enabled for self-tours. The best implementation of this tour type is if you can assign a single FOB for Community Access and any units you want to set for self-tours. You can also utilize a combination of keys and FOB, but we recommend no more than 5 units with hard keys due to the size of the lockbox. 

You will want to place the lockbox(es) either outside the community or in a common area location. You will use the Community Area Access Instructions field to guide Renters to the location of the lockbox(es). The Unit Access Instructions will guide Renters from this location to the unit.

What are the Community Access Instructions used for?

This field is to help Renters find the lockbox needed for Community Access if it is outside the community. If you have direct walk-in or code access, you can simply guide renters to the main entrance point or the intercom system.

What is the difference between the Community Area Access Types?

Please note that at this time, Multi Unit tour type does not allow None or Code options. You can still utilize this tour type if your building has direct unit access or code entry, and can use the Community Access Instructions section to give information to Renters on how to get into the community and a code for entry (if applicable) in order to find the lockbox location.

None: Direct access to the unit is possible. 

Code: Intercom code will be given to Renter for their tour.

Lockbox: Utilize a lockbox outside the community to give community access via key or FOB.

What is the difference between the Unit Access Types?

Community Lockbox: Access for the unit will be in a lockbox located outside the community, or inside at a common area.

Unit Lock: Access for the unit will be in a lockbox on or near the unit itself.

What do I do if I want to put the lockbox on the actual unit?

You will want to use the below settings. With these settings, you will be able to assign an individual lockbox to a specific unit.

Can I allow renters to view amenities?

Yes, you can! While our team is working on a dedicated amenity section to showcase your property's amenities, users can still write Unit Access Instructions to include a tour path of the amenities. Please find below an example of what is recommended to accomplish this. 

 

Can I provide a gate code to renters touring my community?

If using Single Unit tour type, you can select the 'CODE' option under Community Area Access.

If using Multi Unit tour type, you can write the code in the Community Area Access space. 

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