Renter Care Manual Code Feature

Rently is improving the way that we help your renters, but we need your help!

Ready to make your choice now? Code from Care Center: Opt In Form

We are excited to announce that we recently expanded our Renter Care team, our Live Chat support feature, added priority account verification, and more. These tools will be used to continue to improve the renter experience.

What is a Renter Care Manual Code?

The Renter Care Manual Code feature allows us to assist in the event that a prospect did not get the automatically generated code for their showing, or if the code sent is not working. This feature supplements our current process, allowing a second code to be pushed to the prospect manually when they reach out to our team with an issue.

 What does the Renter Care Center do?

Our Renter Care team fields issues through our integrated live chat feature during all active showing hours. After verifying that the issue is not a lockbox malfunction or a problem with their cellular provider's SMS service, we also check the account to be sure all security protocols have been met before sending out the Manual Code.

We do NOT provide codes without a FULL account registration that includes VERIFIED security credentials. If you’re interested in learning more about our security features, please email [e-mail].

Where will I see a difference?

These codes appear in your activity log as “Customer Care Invite”, with a date and time stamp. This information is also on the Lead record as a “Customer Care Code”. We send these codes via SMS to a verified phone number. They are only good for one hour, and only for the home in question.

Where do I make my choice?

Due to the nature of this feature, we are requiring managers to opt-in before we enable this feature. You can opt-in by submitting a request at the link below. If you do nothing at all, you will remain opted out and we will not send Manual Codes for your renters.

Please complete the Code from Care Center: Opt In Form. Thank you!