Reasons a Renter May Not be Able to Get an Access Code

Here are some of the possible reasons a renter wouldn't be able to receive an access code: 

• Viewing properties that are extremely far from each other
• Not uploading proper identification (we require an unexpired government or state issued photo ID)
• Personal information, such as name, did not match the uploaded ID 
• In the provided selfie, we were unable to identify the renter or the photo looked substantially different than the provided photo ID
• The ID photo provided was too dark or blurry to read
• The wrong debit/credit card information was entered too many times
• Someone was logging into multiple accounts with the same device

If a renter is reporting that they are having issues with their account or trouble viewing a property, please see: How can Renters get help?